Using your Dodo mobile

Service user information

 

 

Due to new regulatory requirements, any non-compliant (000) impacted (customers) handsets attempting to activate a mobile service will be blocked from using the service at point of activation, this is due to our network provider Optus identifying that the handset is unsafe and unable to call emergency services, including Triple Zero (000).

 

Please check if you need to upgrade your handset in advance:

Text 3 to 3498 to determine if your handset is compatible or you can also use the online checker, found here, however you will need your devices IMEI number.

 

New a new device?

Low-cost compatible handsets can be purchased here.

 

Related

How do I find my device’s IMEI?

 

Usage summary

Log in to MyDodo to check your mobile usage. Select your mobile from ‘My services’ and you will see a summary of your remaining data and international calling credit.

We will also send you SMS notifications to let you know when you have 1GB of data remaining, 500MB of data remaining, an when you have exhausted your data allowance.

Once you have used your data allowance plus eligible banked data your speed will be slowed, however you won’t be charged any excess data fees!. You can purchase an additional 5GB of data for $10 via MyDodo.

*If you’re on an older plan (signed up before March 1 2023) we will send you SMS notifications to let you know once you have used 50%, 85% and 100% of your included data allowance, and be subject to excess data charges. Please refer to your plan details for information on your inclusions.

 

Related

If you signed up for Dodo Mobile after March 1 2023, click here to see what Add-ons are available!

 

Activating Voicemail

To activate your voicemail service, dial 321 on your mobile handset and press the send/call button on your phone.

This will then take you to a menu, please follow the prompts to complete the activation.

 

Deactivating Voicemail

If you wish to deactivate your voicemail service, dial ##004# or ##21# on your mobile handset and press the send/call button.

 

Triple Zero (000) is the primary national emergency calls number, which can be dialed from any landline, mobile phone*, pay-phone and certain VoIP (Voice over Internet Protocol) services.

There are also two secondary emergency call service numbers, 112 and 106.

112 is available from most mobile phones. 106 connects to the text-based relay service for people who have a hearing or speech impairment.

All calls to the emergency numbers are free-of-charge regardless of which device was used to call.

*Dodo is legally required to prevent mobile phones that cannot call Triple Zero (000) from accessing the mobile network from 28 October 2024, as per the Telecommunications (Emergency Call Service) Amendment Determination 2024 (No. 1) of 23 October 2024.

Text 3 to 3498 to determine if your handset is compatible or you can also use the online checker, found here, however you will need your devices IMEI number.

 

New a new device?

Low-cost compatible handsets can be purchased here.

 

Related

How do I find my device’s IMEI?

 

Data banking is a great feature available to Dodo mobile customers on certain plans. It allows you to bank your unused data from the previous billing period to the current billing period. This ensures that you receive the full value from your data plan inclusions*.

Example

If you were on the 45GB plan and only used 25GB for the month, the remaining 20GB would be banked and will be added to the next month’s data allowance. This means that you would have 65GB for the next month.

What’s the catch?

There is no catch, to enjoy Dodo mobile Data Banking, you need to be on an eligible plan, and make sure that you monthly bill is paid on time.

*Data Banking is capped at 500GB per month on the $23 Mobile Plan. On the $28, $33 and $38 Mobile Plans, enjoy unlimited data banking. Click here for more information.

 

Related

What happens if I use all my data, will I be charged excess data fees?

Data Banking, why didn't my unused data roll-over?

 

Availability

Data banking is only available to customers on plans that include Data banking*.

Make sure your payments are up to date

If you have a plan that includes Data banking, failing to pay on-time will cause you to forfeit all banked data.

*Data Banking is only available on plans signed up after March 1 2023.

 

Related

What is Data Banking?

 
 

Once you have used your data allowance plus eligible banked data your speed will be slowed, however you won’t be charged any excess data fees!

Click here to learn more about "Stay Connected no excess data charges".

 

If you’re on an eligible Dodo mobile plan, you can purchase add on packs through your MyDodo account. Simply select your mobile service, then click the "BUY ADD ONS" button.

 

Related

What is "Stay Connected no excess data charges" data?

What is Data Banking?

How do I purchase an add-on?

 

Every new Dodo mobile plan comes with “Stay Connected” data this means if you use up your monthly data allowance plus eligible banked data, your speed of internet connection will reduce.


This will allow you to do most of the things you would normally do, only at slower speeds including but not exclusively to surfing the web, email, WhatsApp, Facebook, Maps, and limited video streaming.


Your full speeds will return at the beginning of the next billing cycle, alternatively grab one of our great value top ups through your MyDodo account - $10 for 5GB.

 

Related 

How do I purchase an add-on?

 

Wi-Fi Calling allows you to make calls and send SMS and MMS over a Wi-Fi network, and is available to Dodo customers on certain plans as set out on the Dodo website.

To use Wi-Fi Calling you’ll need;

  • A compatible mobile device, which includes the Apple iPhone 6 onwards, Apple Watch 3 onwards, Samsung Galaxy S7 onwards, Note 5 onwards, Google Pixel 2 onwards, LG G6 onwards.
  • To enable Wi-Fi Calling on your compatible device.
  • Be connected to a Wi-Fi network.

 
Related
 
What handsets are compatible with Wi-Fi Calling?

How do I enable Wi-Fi Calling?

 

By default, Wi-Fi Calling is not enabled on most mobile devices, so you’ll need to update your device settings and turn on Wi-Fi Calling so that it is enabled. For assistance to enable your device settlings for Wi-Fi Calling, please refer to the instructions listed below for commonly used devices: 

 

Enabling Wi-Fi Calling on Apple iPhone

Once the required update has been made for your Apple iPhone, follow the below steps to request Wi-Fi Calling.

  • Tap Settings icon on Home screen
  • Tap Mobile menu item
  • Tap Wi-Fi Calling
  • switch the Wi-Fi Calling on This iPhone slider to On
  • You'll see a warning about location data and what your carrier collects. Tap Enable to turn on Wi-Fi Calling.

 

Enabling Wi-Fi Calling on Samsung

Once you have installed the latest software update, go into settings to turn Wi-Fi Calling ON.

  • Open Apps icon
  • Locate Settings icon
  • Select Connections
  • Click Wi-Fi Calling
  • Select ON to enable Wi-Fi Calling

Please note that the above instructions should be used as a guide only, and may not be suitable for your mobile device. If you are unable to enable your device settings to allow Wi-Fi Calling by using the instructions noted above, please refer to your device manual or manufacturer for more information.

 

Related
 
What handsets are compatible with Wi-Fi Calling?

 

WiFi Calling is available on a number of mobile devices, these include:

  • Apple iPhone 6 onwards, Apple Watch 3 onwards
  • Samsung Galaxy S7 onwards, Note 5 onwards
  • Google Pixel 2 onwards
  • LG G6 onwards

If your device is not listed above please refer to your device manual or manufacturer for more information.

* This service is not compatible with e-SIM or any devices (like watches) that use e-SIM to connect to the mobile network.
 

Related
 
How do I enable Wi-Fi Calling?

 

Compatible 4G Apple iPhones:

  1. Go to your phone’s Settings and select ‘Mobile’, then ‘Mobile Data Options’,
  2. Select ‘Enable 4G’, then select ‘Voice & Data’, and
  3. If your phone is compatible, you should have the option to turn on VoLTE available.

Other VoLTE compatible devices:

The first step is to make sure your device’s operating system is up to date.

Once you’ve updated it, VoLTE should be automatically enabled (sometimes this can take up to 4 hours).

Then, please refer to your device manual on enabling VoLTE since instructions differ between various device models.