Security and privacy

 

To help protect your account and personal information, we offer multi-factor authentication (MFA).

Multi-factor authentication is a secure process for us to confirm you’re you when logging into your My Dodo account, or when requesting or making changes to your mobile and/or internet account via our Dodo Team.

Each time, we’ll send you a code to the mobile number or email address we have for you.  Once you enter the code, you are ready to go.

Adding in the use of a code provides an extra layer of protection when you are accessing or making changes to your account.

 

Whenever you are accessing or making changes to your account that involve your financial or personal information a code will be generated.

This could involve logging into MyDodo, adding services, changing your plan or updating your personal or payment details. 

 

If this happens, just get in touch at;

If you think you’ve been subject to identity theft or fraud, get in touch with us and your financial institution immediately.

 

Those arrangements won’t be impacted.

If someone you have authorised makes changes to your account then you will receive the code.