We plan to migrate all existing customers to our new plans over the coming months. If you wish to find out if your account can be moved earlier, please contact our support team by calling 13 36 36.

Otherwise, we’ll be in touch once your account is ready to be migrated to the new plan.

Plans

All our mobile plans are month to month and on a no lock in contract basis. We've kept it simple so all of our plans are BYO mobile phone.

What’s included

All plans come with unlimited calls to landlines, mobiles, special numbers like 13/1300/1800 and voicemail, national and international text & MMS. Woah! All call & data inclusions are for use within Australia only & expire after each billing period. Dodo’s Acceptable Use Policy applies to all inclusions.

Extras

Your plan doesn’t cover everything. Things like excess data, premium calls and text, international calls and international video calls aren't included in your plan. You can find the fees for these extras here.

The network

Our plans are powered by the Optus network. You’ll get the same great coverage & service. Check out the full coverage map here. Dodo acts as a reseller of Optus services. Our plans offer VoLTE and WiFi calling. Dodo is responsible in supplying these services to our customers and we have no other affiliation or relationship with our wholesalers outside of our wholesale agreements.

Ordering a SIM is free! Once you receive your SIM, just follow the instructions to get setup and we will process payment once your service is active and ready to use!

Your free SIM will be sent via priority post and will arrive between 1-4 business days. Please check Australia Post for accurate timeframes relevant to your location.

Transferring your number to Dodo is quick and easy, simply follow the instructions on your SIM pack when activating. The transfer is usually completed within 4 hours* of submitting your activation request. Keep your original SIM card in your handset.

Once your SIM stops working, just replace it with your Dodo SIM card and you're done! When transferring a number to Dodo please ensure that all relevant information is supplied to avoid any activation delays.

* Transfers from some networks can take up to 2 business days to complete.

Data banking is a great feature available to Dodo mobile customers on certain plans. It allows you to bank your unused data from the previous billing period to the current billing period. This ensures that you receive the full value from your data plan inclusions*.

Example

If you were on the 45GB plan and only used 25GB for the month, the remaining 20GB would be banked and will be added to the next month’s data allowance. This means that you would have 65GB for the next month.

What’s the catch?

There is no catch, to enjoy Dodo mobile Data Banking, you need to be on an eligible plan, and make sure that you monthly bill is paid on time.

*Data Banking is capped at 500GB per month on the $23 Mobile Plan. On the $28, $33 and $38 Mobile Plans, enjoy unlimited data banking. Click here for more information.

Once you have used your data allowance plus eligible banked data your speed will slow to 256Kbps, however you won’t be charged any excess data fees! To learn more, see What is “Stay Connected” data? Below.

If you’re on an eligible Dodo mobile plan, you can purchase add on packs through your MyDodo account. Simply select your mobile service, then click the "BUY ADD ONS" button.

Every new Dodo mobile plan comes with “Stay Connected” data this means if you use up your monthly data allowance plus eligible banked data, your speed of internet connection will reduce.

This will allow you to do most of the things you would normally do, only at slower speeds including but not exclusively to surfing the web, email, WhatsApp, Facebook, Maps, and limited video streaming.

Your full speeds will return at the beginning of the next billing cycle, alternatively grab one of our great value top ups through your myDodo account - $10 for 5GB.

Our Dodo International call credit can be used to call any of our included destinations. We’ve kept it simple and charge per minute, once you use all your credit you can either purchase more IDD credit via your My Dodo account or wait until your balance resets in your next billing cycle.

Yes, you can manage and change your plan once a month in your My Dodo account.

Need further support: Mobile - Dodo