Information about the service
Service Details
This is a Post-Paid mobile phone service. Our plans are powered by the Optus 4G Plus and 5G Network, so you’ll get the same great coverage & service. Checkout the full coverage map here. All plans come with unlimited national calls to landlines, mobiles, special numbers like 13/1300/1800 & voice mail and national & international text and MMS. To use MMS, simply call 13 36 36 to activate this service. All call & data inclusions are for use within Australia. International roaming is not included as part of your plan price. If you have a plan with data banking, any unused data will automatically roll over into your bank in the next bill cycle. Some plans are subject to an overall data banking cap of 500GB, and any unused data exceeding this limit will not roll over to the next billing cycle. Any unused data on plans without data bank feature will expire at the end of the bill cycle. Dodo’s Acceptable Use applies to all inclusions.
This service is not compatible with e-SIM or any devices (like watches) that use e-SIM to connect to the mobile network.
Dodo acts as a reseller of Optus services. Dodo is responsible in supplying these services to our customers and we have no other affiliation or relationship with our wholesalers outside of our wholesale agreements.
Minimum contract term
1 Month
Bundling Requirements
This service does not require you to bundle any other Dodo Services.
Equipment Required
We’ve kept it simple, so all Dodo plans are BYO mobile phone. You will need a SIM and a 4G/5G compatible mobile handset depending which is able to make Triple Zero (000) calls. You can check if your mobile handset is compatible by:
- Checking with the manufacturer of your mobile handset;
- Texting "3" to 3498; or clicking here if you have no active service.
Note: 3G mobile handsets, and some 4G/5G mobile handsets, which are not able to make Triple Zero (000) calls will not be able to access this service.
Dodo do not supply mobile handsets. Postage of the SIM is free.
Information about Pricing
Plan Details
Plan | Not available to new sign ups or downgrades* | $23 | $28 | $33 | $38 |
|---|---|---|---|---|---|
Mobile Data Included | 4GB | 15GB | 30GB | 40GB | 60GB |
Network Access | 4G Network | 5G Network (Max 100mbps) | |||
Data Banking | Not Included | Yes | Yes (Unlimited) | ||
Excess Data | $0 with speeds slowed to 256Kbps when you go over included data | ||||
Standard National Calls | Unlimited | ||||
Standard Mobile Calls | Unlimited | ||||
International Call Credit | Not Included | $100 | $200 | $300 | $400 |
Minimum Monthly Charge | $15 | $23 | $28 | $33 | $38 |
Minimum Contract Term | 1 month | ||||
* Please note the $15 plan is not available to new customers or as a downgrade for existing customers.
Click here for international call rates
Usage types included in included call value
Plan | Not available to new sign ups or downgrades* | $23 | $28 | $33 | $38 |
|---|---|---|---|---|---|
Calls to 13/1300 | Yes | Yes | Yes | Yes | Yes |
Standard National and International SMS | Yes | Yes | Yes | Yes | Yes |
National and International MMS | Yes | Yes | Yes | Yes | Yes |
Voicemail | Yes | Yes | Yes | Yes | Yes |
Premium Calls and SMS | No | No | No | No | No |
Plan add-ons | Not available to new sign ups or downgrades* | $23 | $28 | $33 | $38 |
|---|---|---|---|---|---|
Data Pack: $10 = 5 GB | Yes | Yes | Yes | Yes | Yes |
International Talk Pack: $5 = $100 | Yes | Yes | Yes | Yes | Yes |
* Please note the $15 plan is not available to new customers or as a downgrade for existing customers.
Click here for international call rates
Other Information
Monitoring your usage
You can view up to date information on your data usage via my.dodo.com. We’ll also send you SMS alerts in near real-time when you are close to running out of your monthly data allowance. Once you have no data remaining, we’ll send a final SMS to let you know and your service will be slowed to a maximum of 256Kbps for the rest of that monthly billing cycle. We will not charge any excess data fees. You can purchase more data via My Dodo or upgrade your plan once per month for increased data allowance.
Data banking
Data banking is available on specific plan type(s) and allows you to rollover the data which has not been used within the billing month of usage, to the next month. Your data bank will expire if you downgrade to a non-data banking plan, a plan of lesser value than your current plan or your bill is unpaid.
Using your service overseas
You can enable or disable International Roaming by logging in your MyDodo, before flying out to an eligible country. We will charge you $10 and your $10 Daily Roaming Pack will automatically activate when you arrived overseas and use outbound calls, SMS (or MMS) or mobile data. Receiving SMS is free of charge.
Each $10 Daily Roaming Pack includes:
- 1GB of data
- Unlimited calls
- Unlimited SMS
Until midnight of the calendar date of activation or until you reach 1GB, whichever comes first.
Usage notifications
- We will notify you of usage when: your pack is first activated, at 50%, 85% and 100% of your included data.
- Usage resets daily, expiring at midnight at the location where usage is detected.
- If you reach 100% of the data in your day pack it will automatically renew.
- Charges may be delayed due to international carrier processing times*. These charges will be included in your next invoice. *(Typically up to 48 hours).
- A maximum of 10 Packs is available per day.
- International Roaming will be automatically disabled if you travel outside of an eligible destination or if you use 10 Packs within a day.
- You can enable International Roaming by logging into MyDodo. when you re-enter an eligible country.
For further information about International Roaming, including a list of eligible countries, please visit the support link.
How to pay for your service
You can pay for your service by direct debit or by Visa or Mastercard. Please note that we do not accept payment by American Express or Diners Club. Monthly fees are paid on the day of your monthly billing renewal.
Statements
Your monthly invoice is available to view and download in MyDodo.
Plan Changes
You may change your plan once per bill cycle. When you upgrade, the change will take effect immediately. When you downgrade, the change will apply in the next bill cycle. Any promotions or discounts will be removed when changing plans. Data bank will be lost if you downgrade to a plan of lesser value or a plan without this feature.
Customer Service Contact Details
Phone: 13 dodo (13 36 36)
Website: my.dodo.com
Complaints and Disputes
If you have a complaint or a dispute, log into My Dodo where you will be able to raise a ticket in relation to your complaint or dispute.
Telecommunications Industry Ombudsman
If you are not satisfied with how your complaint has been handled by Dodo, you may contact the Telecommunications Industry Ombudsman via 1800 062 058. Full contact details are available at www.tio.com.au/contact-us.