nbn

This article relates to home internet services, for electricity or gas relocations click here

If you're about to move house, taking your services with you is quick and easy.

What do you need to do?

nbn® hardware setup

You shouldn’t need to do anything, once an nbn box has been installed, you only need to ensure that it is connected to a power socket, switched on before connecting your modem.

Image courtesy of nbn®

Step 1.

This article relates to home

This article relates to home

nbn connection time frames vary depending on your location, technology type and existing set up at your new address.

Most connections take between 3 - 10 business days.

It could be up to 20 days, depending on the service available at your new address.

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Are there any moving fees?

Existing connection

If your home is already connected to the nbn, we can usually get you connected within 3 business days, though it can be up to 10 days depending on nbn availability.

New connection

If you need a new nbn connection, a technician may be required. New connections can take up to 10 business days, depending on technician availability and the complexity of the work required.

You will be given the earliest available appointment and will be notified of the date/time via SMS, email and in MyDodo.

As part of an Australian government policy, a new development fee was introduced on April 1, 2016  whereby the costs linked with building new telecommunications networks would be handed down to households and developers.

The new development fee applies to installations at properties where no phone or internet infrastructure has been installed. In most cases this is due to the property being a new development.

If your connection is subject to a new development fee you will be advised when signing up to Dodo nbn.

For a standard nbn connection, you will only need to pay for your modem when signing up.

If there is no existing compatible infrastructure at your premises, you will be charged a new development fee of $300, in addition to the cost of the modem.

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What is the new development fee?

Do I need an nbn technician appointment?

This depends on the infrastructure available at your premises. If we can connect your service remotely, then a technician visit is not required.

In cases where work is required to connect your service, a technician appointment will be made and we will notify you of the details via SMS, you can also log into MyDodo to view your order status. If required, the field technician may call you to ensure you are home*, and that there are no on-site risks.