This Consumer Data Right Policy applies to M2 Energy Pty Ltd (trading as Dodo Power & Gas (DPG), which is an electricity retailer and a wholly owned subsidiary of Vocus Group Ltd (ABN 96 084 115 499) of Level 10, 452 Flinders Street Melbourne Victoria 3000. DPG is referred to as ‘we’, ‘us’, ‘our’ in this policy.
The Consumer Data Right (CDR) is a regulatory framework rolled out by the Federal Government which allows you to securely share your data with approved third parties. It is an opt-in service that can make it easier for you to make informed decisions and compare products and services.
We can only share CDR data with third-parties who have been accredited by the Australian Competition & Consumer Commission (ACCC).
For further information about the CDR see https://www.cdr.gov.au/
This policy explains how we manage your CDR data, and describes how you can access and correct your CDR data, or make a complaint, if needed.
For information on how we handle your personal information generally, please refer to our Privacy Policy. If you request us to do so, we will provide you with an electronic or hard copy version of this policy.
This policy applies to our customers who are eligible to share their CDR data. You are eligible to share your CDR data if you are:
As a data holder under the CDR, for eligible customers, we are required to make available the following types of data for sharing:
- 18 years or older
- have an active residential or small business account with us, or your account was active with us within the last 24 months;
- the electricity consumption on your account is less than 5GWh in the last 12 months or, if your account is less than 12 months old, the estimated consumption is less than 5GWh per annum.
- not an off-market embedded network customer;
If you are affected by family and domestic violence, please contact us if you would like to discuss the sharing of your CDR data.
We are required to make available the following types of data for sharing upon request:
- Customer details including:
- Name;
- supply address; and
- contact details.
- Account and plan details, including:
- Account number;
- Fuel type;
- Product data;
- Concessions and assistance;
- Payment arrangements;
- Billing payments and history.
- Australian Energy Market Operator (AEMO) data:
- National Metering Identifier (NMI) standing data;
- Electricity connection and meter details;
- Metering data including usage and generation.
We do not accept requests for “voluntary consumer data”, that is data that is not required to be shared or product data requests. Product data requests should be made through the Energy Made Easy or Victorian Energy Compare websites.
We do not charge fees to share your CDR data.
We will only share your CDR data when authorised by you.
You can choose to share your CDR data with Accredited Data Recipients (ADRs) so they can provide you with a product or service. A list of ADRs is located at https://www.cdr.gov.au/find-a-provider. To do this:
- The ADR will ask you to confirm you want to share your CDR data held by us
- Once you have granted permission to the ADR, they will ask us to share your CDR data with them.
- We will check that you have made this request by verifying your identity using the email address recorded against your account. You will be emailed a one-time password.
- When we have verified your identity, you can then select what data to share, and for how long.
- If you have multiple accounts, you can select any or all accounts to share data from. We will never ask you to share your DPG login details, password or verification code with a third party.
We will never ask you to share your DPG login details, password or verification code with a third party.
We will provide you with an online dashboard to manage your CDR data. This online dashboard will show you what data you have authorised us to share and which ADRs have been authorised to receive your CDR data.
You can amend or withdraw your authorisations to share CDR data at any time using this online dashboard.
If you believe your CDR data is incorrect, please contact us using the contact details in this policy.
If we are unable to resolve the issue immediately, we will be in touch within 10 business days to inform you of the outcome of your request, including if we have corrected your CDR data, or do not agree that the information is inaccurate.
If the request relates to AEMO data, we will initiate the correction request under the National Electricity Rules.
If we have shared incorrect CDR data about you with an ADR, we will inform you in writing no later than 5 business days after becoming aware of disclosing the incorrect CDR data.
If you are not satisfied how your request for corrections was handled, please refer to our complaints process below.
You also have a right to access and correct personal information that we hold about you. For details on how to do so, please see our Privacy Policy.
If you have any concerns about the handling of your CDR data by us, please contact us using the details at the end of this policy.
Complaints will be handled in line with our standard complaints handling procedure located under Policies & Statements https://www.dodo.com/terms-policies. This procedure sets out matters including when you should expect an acknowledgement of the complaint and time periods associated with the complaint process.
If you’re not satisfied with how we have managed your CDR complaint, you can refer the complaint to the:
- Office of the Australian Information Commissioner (‘OAIC’). See www.oaic.gov.au
- Energy Ombudsman in your State. The contact details are available on our website here:
https://support.dodo.com/other-useful-information/feedback-and-complaints